Shipping policy

Little Rockets – Shipping Policy

At Little Rockets, we want every little explorer to receive their favourite outfits safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays, public holidays, or during sales and promotional periods may take additional time to process.

  • Once your order has been dispatched, you will receive shipping or tracking details through the contact information provided at checkout, where available.

2. Shipping and Delivery Time

  • Estimated delivery within India is 3–7 business days after dispatch, depending on the delivery location and courier service.

  • Deliveries to remote locations may take longer.

  • Delivery timelines are estimates and may be affected by weather, courier delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

  • Free shipping may be offered during selected promotions or on eligible orders, as specified on our website.

  • Any applicable charges for special delivery services will be communicated before the order is confirmed.

4. Order Tracking

Once your order has been shipped, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel.

Customers can use the tracking information provided to follow their shipment.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate and complete shipping address and a reachable phone number when placing an order.

If a shipment cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, the courier may return the parcel to us.

Additional shipping charges for re-delivery may apply where permitted and will be communicated to the customer.

6. Delayed, Lost or Damaged Shipments

If your order is delayed, appears lost in transit, or arrives with visible shipping damage, please contact our customer support team with your order number and relevant details.

We will coordinate with the courier service to investigate and help resolve the issue.

If your product arrives damaged, defective, or incorrect, please also refer to our Return & Exchange Policy for reporting timelines and documentation requirements.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before it is dispatched. Cancellation requests cannot be guaranteed once an order has been shipped.

Any eligible refund will be handled in accordance with our applicable cancellation and refund terms.

8. Delivery Locations

Little Rockets currently accepts orders for delivery within India, subject to service availability at the customer's address.

Availability of delivery to a particular PIN code will be confirmed during checkout.

9. Contact Us

For shipping-related questions or assistance with an order, please contact us using the customer support email address or phone number published on our website.

Website: https://www.thelittlerockets.com

Merchant Name: Little Rockets

Customer Support Contact: info@thelittlerockets.com

Business address:  1-553, Brahmavara Post, Doopadakatte, 52 Heroor, PO Herur, Udupi District, Karnataka 576213, India

Phone Number: +918123473338

At Little Rockets, every little explorer matters. Thank you for choosing us!