Refund policy

Little Rockets – Return & Exchange Policy

At Little Rockets, we want your little ones to feel comfortable and happy in every outfit. If something isn't right with your order, we're here to help.

1. Exchange Policy

Exchange requests must be raised within 3 days of delivery.
Products must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
Exchanges are subject to stock availability.
Size exchanges are accepted only if the product meets our exchange conditions.
Items showing signs of wear, washing, damage caused after delivery, or missing tags may not qualify for an exchange.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Little Rockets within 48 hours of delivery.

Mandatory Unboxing Video: A continuous, unedited video showing the opening of the original shipping package is required to support a claim for a damaged, defective, or incorrect item.

The video should clearly show:

The unopened shipping package.
The shipping label on the package.
The process of opening the package.
The product as it is removed from the package, including any visible damage or incorrect item.

Please share your order number and clear photographs of the issue, if applicable.

Claims submitted without an unboxing video may require additional verification. All claims will be reviewed fairly in accordance with applicable consumer protection laws.

For verified issues, Little Rockets will arrange an appropriate replacement, exchange, or refund, as applicable.

3. Returns and Refunds

We do not offer returns for a change of mind or a size preference where an exchange is available. This does not limit any refund or other rights available under applicable law.

Approved refunds for eligible cases will be processed to the original payment method, where possible, after the returned item has been inspected. Processing time may depend on the payment provider or bank.

4. Shipping Charges

For a size exchange or change of preference, return and reshipping charges may be payable by the customer, where permitted by applicable law.

For confirmed damaged, defective, or incorrectly supplied items, Little Rockets will arrange an appropriate resolution and will not charge the customer for necessary return shipping.